IT Support Officer
New Cairo, Cairo, Egypt
Experience الخبرة
3 To 5 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Not Specified
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Installation/Maintenance/Repair
IT/Software Development
Engineering - Other
IT Service Management
Hardware Support
Network Administration
Network Security
Local area network
Computer Maintenance
Laptop Maintenance
Software Maintenance
Hardware Troubleshooting
Network Hardware
Cloud
Windows and Mac OS support
Technical troubleshooting
Ticketing systems
IT security awareness
Network administration
Hardware maintenance
Problem-solving
Communication
Customer service
Job Description الوصف الوظيفي
Provide first-line technical support to end-users, resolving hardware, software, and network issues promptly and professionally.
Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment in accordance with company standards.
Monitor and respond to IT support tickets, ensuring timely resolution and clear communication with users.
Troubleshoot and resolve issues related to operating systems, business applications, and connectivity.
Assist in the setup and maintenance of user accounts, permissions, and access rights in Active Directory and other systems.
Document support activities, solutions, and best practices to enhance the knowledge base and improve future response times.
Collaborate with IT team members to escalate and resolve complex technical problems.
Support the implementation of IT policies, security protocols, and compliance requirements.
Conduct routine system checks, backups, and preventive maintenance to ensure optimal performance.
Provide training and guidance to users on IT tools, security awareness, and best practices.
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Job Overview
CategoryR&D / Science
LocationNew Cairo, Cairo, Egypt
Experience3 To 5 Years
Career LevelExperienced (Non-Manager)
EducationNot Specified
Posted2 months ago
