-Direct branch operations to achieve target revenues, control expenses, and enhance customer experience -Train and build a guest-focused team, provide regular feedback, and support the performance evaluation process -Develop standard operating procedures and safe practices, and ensure proper training for the team -Supervise maintenance, security, and cleaning to ensure full functionality and risk prevention -Manage resource planning to ensure optimal branch operations -Assist in staff recruitment, supplier selection, and customer targeting -Introduce new ideas and activities to enhance customer experience based on market research and competition analysis -Oversee convenience store operations including planning, inventory, and cash management -Ensure effective implementation of health and safety regulations and risk assessments -Handle daily operations including customer interactions, inquiries, and complaint resolution