Respond promptly and professionally to customer inquiries via phone, email, or chat channels. Resolve customer issues, complaints, and requests efficiently while maintaining a positive and empathetic attitude. Collaborate with internal teams to escalate and resolve complex customer concerns. Provide detailed service information to customers, ensuring clarity and satisfaction. Responsible for follow up with customers. Track shipments across different channels. Follow up and review customer invoices from making the orders to arrive to delivery destination. Identify opportunities to improve processes and enhance the customer experience. Adhere to company policies, procedures, and quality standards in every interaction.