Analyze existing business processes and operational workflows to identify inefficiencies, bottlenecks, risks, and improvement opportunities. Conduct meetings and workshops with stakeholders to understand business operations and gather process-related requirements. Develop and document policies, procedures, SOPs, workflows, process maps, and business forms. Prepare “As-Is” and “To-Be” process documentation and recommend optimization initiatives. Ensure process alignment with company policies, governance standards, and operational objectives. Support process standardization and continuous improvement initiatives across departments. Participate in internal audit observations follow-up and support corrective action implementation. Identify gaps in processes, controls, and documentation, and recommend enhancement actions. Coordinate with departments to ensure proper implementation of approved policies and procedures. Prepare reports, presentations, process analysis summaries, and improvement recommendations for management. Assist in developing KPIs and process performance monitoring mechanisms. Support organizational change initiatives and promote process compliance awareness. Maintain proper documentation and version control for policies and procedures.