Operations, Maintenance & After-Sales Establish and monitor performance systems for after-sales, maintenance, and service center operations to ensure efficiency and effectiveness. Follow up on service centers’ requests for spare parts, repairs, and technical support. Organize, supervise, and assign technicians and maintenance personnel to ensure optimal workload and service delivery. Ensure all maintenance and service activities comply with safety rules and company procedures. Track the usage of spare parts, components, and tools to avoid shortages and misuse. Monitor spare parts stock levels and generate purchase orders in a timely manner to guarantee availability. Calculate maintenance expenditures, prepare budgets, and estimate costs for service and repair activities. Utilize manpower, tools, time, and costs efficiently to maximize productivity and profitability. Set and implement a strategy to grow a profitable and sustainable maintenance and after-sales business. Quality Management Ensure inspections are conducted at all stages (incoming, in-process, and outgoing) according to approved quality standards. Investigate quality issues and perform root cause analysis to prevent recurrence. Confirm and analyze customer quality complaints and coordinate with concerned departments to implement corrective and preventive actions. Ensure manufacturing and testing equipment and tools are properly maintained and calibrated to guarantee accurate inspection results. Update and improve quality guidelines and procedures to continuously enhance product and service quality. Engineering Change & Process Control Ensure Engineering Change Notes (ECNs) are prepared, communicated, and implemented correctly and on time across all concerned departments. Follow up to ensure all changes are properly applied and reflected in operations and quality standards. Reporting & Performance Monitoring Prepare and analyze reports for all incoming and outgoing tasks, maintenance activities, and quality results. Monitor department performance against KPIs related to cost, quality, delivery, and customer satisfaction. Customer Satisfaction & Continuous Improvement Collect and analyze Voice of Customer (VOC) from service centers and end users. Develop and execute action plans to improve service quality, operational performance, and customer satisfaction. Drive continuous improvement initiatives across after-sales, maintenance, and quality functions.