Responsibilities: 1. Content Monitoring • Monitor social media platforms in real-time, reviewing comments, direct messages, mentions, and user-generated content to ensure compliance with company guidelines.  2. Customer Engagement • Respond promptly to customer inquiries and complaints while maintaining professional communication to enhance customer satisfaction.  3. Safety & Compliance • Identify and remove spam, suspicious links, fake accounts, and inappropriate content to maintain a safe online environment.  4. Brand Reputation Management • Ensure all interactions align with the company’s brand voice and contribute positively to the brand’s reputation.  5. Reporting • Track audience sentiment and prepare regular reports highlighting key insights, recurring issues, and engagement performance.  6. Escalation Management • Escalate critical issues and complex cases to the relevant departments for timely and effective resolution.