Customer Service Representative – Real Estate Development
New Cairo, Cairo, Egypt
Experience الخبرة
More Than 2 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Customer Service/Support
Sales/Retail
Customer Service
Development
Real Estate
Brokerage
Business Administration
Administration
CRM
Marketing
Sales Target
Job Description الوصف الوظيفي
Respond to customer inquiries about real estate projects (unit sizes, finishing types, payment plans, delivery schedules).
Prepare customer files and coordinate handover procedures with legal and finance departments.
Attend pre-delivery inspections (PDI) with customers and quality team, and document snag lists.
Follow up on maintenance requests during the warranty period until full closure.
Log and manage complaints in the CRM system, and coordinate with technical and legal teams to resolve them.
Coordinate with the New Urban Communities Authority (NUCA) and banks for customer document completion when needed.
Prepare weekly KPI reports (satisfaction rate, resolution time, repeated complaints).
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Job Overview
CategoryCustomer / Service
LocationNew Cairo, Cairo, Egypt
ExperienceMore Than 2 Years
Career LevelExperienced (Non-Manager)
EducationBachelor's Degree
Posted22 days ago
