We are seeking a detail-oriented L3 Resource to support vendors to link invoices and appointment at our Egypt Fulfillment Center. This role serves as a critical bridge between vendors and our Insight+, ensuring invoices are properly linked to appointments before goods arrive at the FC. The successful candidate will work independently to monitor appointments, conduct proactive vendor outreach, and manually link invoices when vendors cannot complete the process themselves.   Key Responsibilities   Proactive Vendor Communication The role requires conducting systematic vendor outreach via phone calls and emails to remind vendors to complete steps on VAST portal and speak to vendor’s truck drivers at FC. The resource will be required to maintain professional communication standards. Invoice Collection and Processing The resource will collect invoice copies at the kiosk or request emailed copies from vendor billing teams. This requires coordination with FC dock while maintaining safety protocols. Manual Invoice Linking Using physical or emailed invoice copies, the resource will complete invoice-to-appointment linking on behalf of vendors through the Kiosk UI. This includes verifying invoice numbers, PO numbers, quantities.  Research and Troubleshooting The resource will investigate failures using internal tools to identify root causes such as invoice validation errors, PO mismatches, or quantity discrepancies. This requires systematic problem-solving and cross-referencing data across multiple systems. Escalation Management When vendors cannot provide invoices or linking issues cannot be resolved, the resource will escalate to Vendor Manager or Business Specialist following established protocols with complete documentation of the situation.