Member in the internal audit team. Coordinating all activities related to the QA department handling the correspondence with other departments. Responsible for issuing the documentation of the procedures, forms, records and the work instructions of the company. Maintaining standards; responsible for keeping all the records and the forms of the QA department to be audited later by any other according to ISO standard. Responsible for preparing the internal audit documents and coordinating with the concerned departments. Responsible for the KPI's annual analysis for the different departments after collecting them all. Gathering information from different mediums for implementing or updating any new/current processes, procedures and projects. Issuing progress reports; internal and external audit reports illustrating the NCR's, corrective and preventive actions and any other required reports. Suggesting any possible improvements, corrective and preventive actions which would improve and enforce the performance of the QA department within the company. Proposing recommendations for improving management system capabilities, standard best practices and or system usage procedures Following up and coordinating with the concerned employee regarding any Clients' complaint till resolving and reaching for recommendations; whenever required. Performing any other tasks assigned by the QA manager.