About the position We’re looking for a Call Center Agent in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.    Responsibilities Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards Ensuring timely and accurate processing of all leads, requests, and customer interactions Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions Proactively contacting existing customers regarding insurance policy renewals Converting renewal opportunities into successful sales and reducing customer churn Identifying upsell and cross-sell opportunities during renewal interactions Entering and updating customer information and interaction results in the CRM system Following scripts and communication templates, adhering to quality standards Meeting individual KPIs