Job Description – Reception & Patient Coordinator  Welcomes patients and visitors by greeting patients and visitors in person and answering or referring inquiries professionally  Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently  Keeps patient appointments on schedule by notifying providers of patient arrival and reviewing service delivery compared to schedule  Confirms appointments daily with both doctors and patients to ensure smooth clinic workflow and minimize missed appointments  Responsible for daily appointment confirmation and follow-up with patients  Receives patients warmly and ensures a comfortable, friendly, and professional experience inside the clinic  Responds to social media inquiries and communicates professionally with potential and existing patients  Maintains excellent communication between doctors and patients regarding appointments and treatment plans  Comforts patients by anticipating patients’ anxieties and answering patients’ questions  Ensures availability of treatment information by filing and retrieving patient records  Maintains patient accounts by obtaining, recording, and updating personal and financial information Obtains revenue by recording and updating financial information, recording and collecting patient charges, and handling claims when needed  Understands the diagnosis of each case and the treatment plan provided by doctors  Explains treatment plans to patients and handles objections or inquiries professionally  Helps patients in distress by responding to emergencies calmly and efficiently  Protects patients’ rights by maintaining confidentiality of personal and financial information  Responsible for revising daily appointments with financial issues  Responsible for patient satisfaction surveys and maintaining high service quality