Consult with users and management to conduct information assessments to determine user needs and search for appropriate solutions to meet business requirements. Coordinate with external vendors for the acquisition, maintenance and support of information technology applications. Install, configure, test, document, administrate, maintain, integrate, and support different enterprise systems at Nile University including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system , Learning management system , Correspondence management system , Digital archiving system, HR system. Identify and set the configuration items for different systems and verify their completeness & correctness. Manage the ability to continue providing a pre-determined & agreed level of IT services. Provide front-end application support to clients whether through phone calls, emails, ticketing systems, or face-to-face enquiries. Develop and document operational procedures and users’ manuals. Manage change requests & determine the need to perform a system change whenever needed through standard procedures. Identifying opportunities that can improve the efficiency of the business and technical processes Recommend and ensure the standard implementation of policies, procedures, and operations with support personnel for different services and ensure their consistency with Nile University policies. Works under the general direction of senior management and provides different reports upon request.