Position Overview We are a premium skincare and beauty brand operating within the GCC market, dedicated to delivering exceptional products and a refined customer experience. We are seeking a Chat Support Agent (Female Only) to join our Customer Experience team and serve as the primary digital communication representative of the brand. The role requires a high level of professionalism, attention to detail, and the ability to provide a seamless, luxury-standard customer service experience across all chat-based communication channels.   Job Purpose To manage customer interactions efficiently and professionally through digital communication channels, ensuring customer satisfaction, retention, and a consistent premium brand experience. Key Responsibilities Handle customer inquiries via live chat, WhatsApp, email, and social media platforms Provide clear, accurate, and brand-aligned responses to customer queries Support customers with product information, orders, and account-related requests Resolve complaints and issues in a professional and solution-oriented manner Escalate complex cases to relevant departments when required Maintain detailed and accurate records of customer interactions in CRM systems Ensure all communication reflects the brand’s premium positioning and tone of voice Follow internal SOPs and customer service guidelines at all times Work Conditions Working Hours: 8 hours per day (including 1-hour break) Schedule: Rotational shifts with 2 days off per week