Prepare collection Reports. Contact customers via phone, email, or mail to collect outstanding accounts Analyze customer files and negotiate payment arrangements Resolve billing disputes and explain the impact of late payments Maintain accurate records of account statuses and collection activities Decide on service interruptions based on payment status Monitor short-paid invoices and initiate appropriate follow-up actions Process and manage internal documentation and records Perform data entry and maintain databases Support HR, finance, or IT teams with administrative tasks Prepare reports and presentations for internal use Schedule meetings and manage calendars