Account Manager
Cairo, Egypt
Experience الخبرة
2 To 4 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Bachelor's Degree
Salary الراتب
550 To 650 USD Per Month
Skills Required المهارات المطلوبة
Business Development
Operations/Management
Project/Program Management
Key Account Management
Customer Success
Project Management
Problem Solving
Critical Thinking
Sales
Analysis
Business Analysis
Data Analysis
Troubleshooting
Software Development
Software Troubleshooting
Client Relations
Client Service
SaaS
CRM
CRM Software
CRM Application
Reporting
Reporting Analysis
Client Retention
Client Relationship Management
Client Support
Communication
Customer Experience
Technical Support
Job Description الوصف الوظيفي
About us:
We are a fast-growing SaaS company empowering businesses in the F&B and retail industries with AI-driven solutions. Our products help brands improve customer engagement, operational efficiency, and revenue growth through automation and smart data.
We work closely with our clients as partners, not just service providers — and our success is directly tied to theirs.
Role Overview:
As an Account Manager, you will own the end-to-end relationship with a portfolio of clients after onboarding. Your mission is simple: ensure every client is successful, satisfied, and growing with Enable Tech.
This is not a passive account management role. You are expected to drive adoption, solve problems proactively, and create real value for clients.
You will act as the main point of contact, a trusted advisor, and a problem solver, ensuring clients fully leverage our solutions and achieve measurable results.
What You’ll Be Responsible For:
Owning and managing a portfolio of client accounts, ensuring high satisfaction and retention
Driving product adoption and usage by guiding clients on best practices
Leading client onboarding follow-ups and ensuring a smooth transition into active usage
Proactively identifying risks, challenges, or dissatisfaction and resolving them before escalation
Handling frustrated or high-priority clients with professionalism and confidence
Coordinating with internal teams (tech, support, product) to deliver solutions quickly and effectively
Identifying opportunities for upselling or expanding services based on client needs
Maintaining regular communication and check-ins to ensure continuous alignment and success
What Success Looks Like in This Role:
Clients are actively using the product and seeing clear value
High levels of client retention and satisfaction
Issues are handled proactively, not reactively
Strong, trust-based relationships with clients
Opportunities for growth within accounts are identified and acted on
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Job Overview
CategoryBusiness / Development
LocationCairo, Egypt
Experience2 To 4 Years
Career LevelExperienced (Non-Manager)
EducationBachelor's Degree
Posted2 months ago
