Handling customer inquiries.  Answering incoming calls, Chats, Web forms…….etc.  Offering customers products and services.  Performing administrative functions, Updating client accounts.  Diagnosing and solving hardware/software faults.  Evaluates system potential by testing the compatibility of new programs with existing programs.  Provide outstanding phone, email, web chat-based technical and account services support to our    customers.  Installing and configuring computer systems-Investigating,  Diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..Etc.).  Troubleshooting system and network problems and diagnosing and solving hardware or software faults.  Processing customer correspondence, Handle escalated calls or escalated customer issues.  Achieve Key Performance Indicator targets to meet business goals and objectives.  Ensure service level agreements are met and maintained.  Work as part of a team to ensure offering world-class Customer Service at all times.  Meeting service level in handling all transactions measured through productivity reports.