Develop and implement HR policies, procedures, and initiatives aligned with business objectives and best practices. Lead end-to-end recruitment processes, including workforce planning, sourcing strategies, interviewing, and hiring decisions. Partner with department heads to ensure job descriptions are accurate, updated, and aligned with business needs. Manage and enhance the performance management cycle, ensuring clear KPIs, continuous feedback, and measurable outcomes. Identify organizational training needs and coordinate learning & development initiatives to build employee capabilities. Analyze HR metrics and generate insights on recruitment trends, turnover, and employee engagement to support decision-making. Act as a focal point for medical insurance administration, ensuring high service quality and addressing employee concerns efficiently. Contribute to strategic HR projects such as organizational restructuring, culture transformation, and process improvement.