Welcomes patients and visitors by greeting patients and visitors, in person or; answering or referring inquiries Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person  Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records Maintains patient accounts by obtaining, recording, and updating personal and financial information Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claim Understanding the diagnosis of the case and the treatment plan from doctors  Offering to patients the treatment plan and handling all objections or inquiries related to it Helps patients in distress by responding to emergencies Protects patients' rights by maintaining confidentiality of personal and financial information Responsible for revising daily appointments with financial issues  Responsible for patient satisfaction survey