Respond promptly and professionally to customer inquiries via phone. Resolve customer issues, complaints, and product-related questions with empathy and efficiency. Provide accurate information about products, services, promotions, and store policies to ensure customer satisfaction. Document and track customer interactions, feedback, and resolutions using internal systems. Collaborate with sales, logistics, and other internal teams to address customer needs and ensure seamless service delivery. Assist in processing orders, returns, and exchanges in compliance with company procedures. Follow up with customers to ensure their issues are resolved and their experience meets company standards. Maintain a positive, professional demeanor when representing Max Muscle to customers and partners. Identify recurring customer concerns and suggest process improvements to management. Stay updated on product knowledge, company offerings, and industry trends to provide informed support.