Technical Support Specialist
Nasr City, Cairo, Egypt
Experience الخبرة
0 To 2 Years
Career Level المستوى
Entry Level (Junior Level / Fresh Grad)
Education التعليم
Not Specified
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Customer Service/Support
IT/Software Development
Engineering - Telecom/Technology
Technical Support
Customer Support
Customer Service
Customer Care
POS Systems (Retail Pro
Prism)
Windows OS & basic system administration
Remote support tools (AnyDesk
TeamViewer
or similar)
CRM systems
Basic SQL / database handling
Microsoft Office (Excel
Word
Outlook)
Understanding of IT helpdesk/ticketing systems
Job Description الوصف الوظيفي
Job Description:
We are looking for a Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support related to software, POS systems, hardware, and network issues, ensuring smooth operations and high customer satisfaction.
The role requires strong problem-solving skills, ability to troubleshoot technical issues, and communicate effectively with users and internal teams.
Responsibilities:
Provide technical support to clients via phone, email, and remote tools
Troubleshoot software, hardware, POS, and network issues
Install, configure, and maintain systems and applications
Support POS systems (Retail Pro, Prism or similar)
Follow up with users to ensure proper issue resolution
Escalate complex technical issues when needed
Maintain documentation of incidents and solutions in ticketing system
Assist in system implementation and user training when required
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Job Overview
CategoryIT / Software / Development
LocationNasr City, Cairo, Egypt
Experience0 To 2 Years
Career LevelEntry Level (Junior Level / Fresh Grad)
EducationNot Specified
Posted19 days ago
