Handle inbound  calls professionally and efficiently Respond to customer inquiries and resolve issues in a timely manner Provide accurate information about products, services, and company policies Maintain a positive and empathetic attitude toward customers Document customer interactions in the system Follow up with customers when necessary Meet individual and team performance targets (KPIs) Escalate complex issues to the appropriate department Respond to customer messages on the company’s Facebook page in a timely and professional manner Reply to comments on social media posts, ensuring proper engagement and customer satisfaction Monitor social media platforms and report common customer concerns or feedback