Customer Service/SupportLogistics/Supply ChainOperations/ManagementFCLExportLogisticsSupply ChainCustomer Service
Job Description الوصف الوظيفي
Job Summary:
We are seeking an experienced Operations Specialist to handle (FCL) export shipments, ensuring smooth coordination, accurate documentation, and timely execution of all export operations.
Key Responsibilities:
Handle end-to-end FCL export operations from booking to shipment execution
Coordinate with shipping lines for space booking and schedule confirmations
Follow up on cargo readiness and shipment deadlines with customers
Prepare and verify export documents (BL, Shipping Instructions, VGM, etc.)
Ensure containers are loaded and shipped according to schedule
Track shipments and provide regular updates to customers
Resolve operational issues and delays in a timely manner
Liaise with internal departments and external service providers, including trucking and operations teams, to ensure smooth and timely shipment execution
Manage complete operational documentation process, from file opening in the system through file closing, including accurate data entry, shipment updates, and issuance of invoice
Negotiate with shipping lines regarding rates and maintain strong professional relationships
Relevant Experience Includes:
Coordinating export operations
Direct communication with shipping lines and freight forwarders
Booking management, shipment follow-up,
Customs clearance coordination and shipment documentation especially IS Filling (USA Shipments)
Coordination with transport providers