Customer Service Representative
6th of October, Giza, Egypt
Experience الخبرة
0 To 3 Years
Career Level المستوى
Entry Level (Junior Level / Fresh Grad)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential, Bonuses
Skills Required المهارات المطلوبة
Customer Service/Support
Medical/Healthcare
Tourism/Travel
Customer Care
Customer Support
Customer Service
Medical
Problem Solving
Microsoft Office
Travel Planning
Travel Coordination
Medical Care
Medical Insurance
Technical Assistance
German Translation
Business English
Call Center
Communication
Travel
HelpDesk
Microsoft Office suite
CRM
Support Services
Client Support
Chat Support
Job Description الوصف الوظيفي
Company Information
We are a regional assistance company with an international footprint, supporting travelers and clients worldwide through a global network of partners and service providers. With offices across multiple regions, we provide 24/7 travel, medical, and concierge assistance services to customers during times of need.
We are looking for a Customer Service / Assistance Coordinator to join our growing operations team.
Job Description
Assist customers with travel-related support requests and emergency assistance services.
Coordinate travel and concierge arrangements in line with customer benefits and service coverage.
Open and follow up on assistance cases for customers traveling abroad.
Communicate with service providers, partners, and internal teams to ensure smooth customer support and case handling.
Respond to incoming emails and customer requests according to company procedures and service standards.
Maintain accurate records and updates for ongoing cases.
Support the operations and assistance teams during busy periods when required.
Escalate urgent or unresolved issues to senior team members when necessary.
Provide written and verbal support to international customers and travelers.
Carry out additional customer support and operational tasks as needed.
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Job Overview
CategoryIT / Software / Development
Location6th of October, Giza, Egypt
Experience0 To 3 Years
Career LevelEntry Level (Junior Level / Fresh Grad)
EducationBachelor's Degree
Posted7 days ago
