1- Retail Audit & Compliance: • Conduct monthly on-site visits to Retail locations to perform audits on cash handling, POS transactions and operation compliance. • Identify gaps, risks, and non-compliance issues and escalate them as required. 2- Customer Centricity & Quality: • Assess Customer Centricity standards and service quality in line with company policies and regulatory requirements. • Utilize standardized audit checklists to evaluate each location or branch consistently. 3- Audit Feedback & Reporting: • Prepare detailed audit reports for each site visit, including scores, findings, observations, and actionable recommendations. • Provide clear feedback to retail site management to address audit findings and improve compliance and quality. • Submit a final audit report covering all visited locations, highlighting risks and areas for improvemen