The Service Center Manager is responsible for managing and overseeing all service center operations, including maintenance, repairs, technical support, workshop activities, and customer service functions. The role ensures efficient service delivery, operational excellence, equipment reliability, and customer satisfaction while maintaining compliance with company policies, quality standards, and safety regulations.   Service Center Operations Management Manage the daily operations of the service center and ensure smooth workflow across all technical and operational activities. Plan, organize, and supervise maintenance, repair, inspection, and testing activities. Ensure all service requests and repair jobs are completed efficiently and within agreed timelines. Monitor operational performance and implement improvements to enhance productivity and service quality. Coordinate workshop schedules, manpower allocation, and technical resources effectively. Team Leadership & Supervision Lead, supervise, and support service center engineers, technicians, and support staff. Assign responsibilities and monitor employee performance to ensure operational efficiency. Provide technical guidance, coaching, and training to the service center team. Foster a professional, safe, and performance-driven work environment. Participate in recruitment, evaluation, and development of technical staff when required. Technical & Maintenance Oversight Oversee troubleshooting, maintenance, and repair activities for all equipment and machinery handled by the service center. Review technical reports, maintenance findings, and repair recommendations. Ensure all technical work complies with company standards, manufacturer specifications, and safety requirements. Support resolution of complex technical issues and critical equipment failures. Customer Service & Client Management Maintain strong relationships with clients by ensuring high-quality technical support and service delivery. Handle escalated customer concerns, complaints, and technical inquiries professionally. Monitor customer satisfaction and implement actions to improve service standards. Ensure clear communication with clients regarding service progress, timelines, and technical recommendations. Planning, Reporting & Budget Control Prepare operational reports, maintenance summaries, service performance reports, and KPIs. Monitor service center expenses, spare parts usage, and operational costs. Support budgeting, forecasting, and cost-control initiatives for the department. Ensure proper documentation and recordkeeping for all service activities. Inventory & Resource Management Monitor spare parts inventory, tools, equipment, and workshop resources. Coordinate procurement requirements for maintenance materials and technical supplies. Ensure proper maintenance and calibration of workshop tools and testing equipment. Health, Safety & Compliance Ensure compliance with company policies, safety regulations, and quality standards. Conduct regular safety inspections and ensure proper implementation of safety procedures. Maintain a clean, organized, and safe service center environment. Support continuous improvement initiatives related to safety, quality, and operational efficiency. Continuous Improvement Identify opportunities to improve service processes, workshop efficiency, and equipment reliability. Implement operational improvements to reduce downtime and increase customer satisfaction. Stay updated on industry trends, technologies, and maintenance best practices.