Call Center Supervisor
Heliopolis, Cairo, Egypt
Experience الخبرة
5 To 10 Years
Career Level المستوى
Manager
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential, Bonuses
Skills Required المهارات المطلوبة
Customer Service/Support
Medical/Healthcare
Call Center
Customer Care
Customer Service
Management
Customer Support
Job Description الوصف الوظيفي
Manage, train, and coach call center agents
- Monitor KPIs: call handling time, first call resolution, customer satisfaction
- Handle escalations and ensure service quality
- *Analyze data and prepare reports for management to support decision-making and drive customer growth*
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Job Overview
CategoryProject / Program / Management
LocationHeliopolis, Cairo, Egypt
Experience5 To 10 Years
Career LevelManager
EducationBachelor's Degree
Posted11 days ago
