Senior Customer Service Representative
San Stefano, Alexandria, Egypt
Experience الخبرة
3 To 5 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Customer Service/Support
Sales/Retail
Customer Service
Customer Support
Sales
Customer Care
Communication
Real Estate
Commerce
Administration
Business Administration
Construction
Job Description الوصف الوظيفي
Handle customer inquiries, complaints, and after-sales requests related to real estate units and projects
Manage project handovers and coordinate all related customer requirements
Follow up on maintenance requests, service issues, and pending cases to ensure high customer satisfaction
Manage client modification requests and coordinate effectively with relevant departments
Coordinate with internal departments (Technical, Site, Legal, and Finance) to ensure smooth case resolution
Attend regular site visits (3 days per week or more if required) while maintaining Head Office responsibilities
Maintain accurate and updated records of customer interactions, modifications, and case progress
Ensure professional communication and deliver a premium customer experience at all stages
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Job Overview
CategoryAccounting / Finance
LocationSan Stefano, Alexandria, Egypt
Experience3 To 5 Years
Career LevelExperienced (Non-Manager)
EducationBachelor's Degree
Posted3 days ago
