Provide technical support to employees (hardware, software, network issues) Install, configure, and maintain computers, printers, and other IT equipment Monitor and maintain network performance and security Troubleshoot system errors and resolve technical problems in a timely manner Manage user accounts, access permissions, and security settings Perform regular system updates, backups, and maintenance Ensure data security and implement best practices for cybersecurity Maintain IT documentation (systems, processes, and troubleshooting guides) Coordinate with external vendors when needed Support implementation of new systems, tools, or software