Mechanical Automotive After-Sales Engineer supports post-sales operations by ensuring customer satisfaction through technical assistance, maintenance support, and service coordination. The role focuses on diagnosing issues, supporting repairs, and collaborating with service teams to maintain product performance and reliability.
Key Responsibilities:
Provide technical support to customers and service centers for automotive products after delivery
Assist in diagnosing mechanical and technical faults in vehicles
Support maintenance, repair, and warranty activities
Coordinate with service technicians to ensure efficient problem resolution
Monitor and analyze recurring technical issues and suggest improvements
Prepare service reports, technical documentation, and maintenance records
Ensure compliance with company standards and safety regulations
Support spare parts identification and inventory coordination
Communicate customer feedback to engineering and product teams
Participate in training sessions to stay updated on new technologies and systems