Outsource Job to a big Enterprise in Africa and middle east in cards services - yearly contract - Onsite - Transportation + food+ mobile allowances: Job Purpose:  Review & setup new banks and services on customer systems according to each bank’s requirements - Attend internal and external Banks technical Trainings. - Follow up and report technical issues to vendor. - Test new products/services received from vendor side. - Prepare systems ‘documentation / end user manuals / presentations.  Job Accountabilities:  Provide technical support for clients cases related to the new products and services acquired after arrangement with Department Head.   Set-up new Client Banks/services on supported systems based on the filled questionnaire as well as identifies the banks privileges.   Provide technical support for other customer teams concerned supported services In addition to providing trainings to new hires on how to operate the system.  Manage the communication with system vendors to acquire new features and find solutions to current system bugs after arrangement with Department Head.  Test new products/services received from vendor side   Handle documentation, training materials & presentations and also end user manuals related to systems - Test new products/services received from vendor side   Review Upgrade assigned tasks - Review Banks’ Migration projects related tasks -Performs other related duties as requested by the company.