Software Customer Support Specialist
Maadi, Cairo, Egypt
Experience الخبرة
3 To 5 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Customer Service/Support
IT/Software Development
Engineering - Telecom/Technology
• Troubleshooting
• Software Maintenance
• System Configuration
• Database Management
• Technical Support
• Incident Management
• Network Protocols
• CRM Software (e.g.
Salesforce)
• Remote Support Software
• Customer Service
• Communication Skills
• Problem-Solving
• Time Management
Customer service orientation
Software installation and configuration
Communication and interpersonal skills
Time management and organization
Documentation and reporting
Job Description الوصف الوظيفي
Managing customer accounts and continuously monitoring their needs
Entering and updating the menu (products, prices, options)
Tracking orders within the system and ensuring their correct transfer between cases
Monitoring system performance and identifying any operational problems early
Providing customer support and resolving technical issues quickly and professionally
Training cashiers and management on using the system
Onboarding new customers and connecting them to the system
Monitoring system settings (branches, working hours, notifications)
Testing any new updates before implementing them for customers
Escalating technical issues to the relevant team and following up on their resolution
Contributing to improving the user experience and suggesting system improvements
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Job Overview
CategoryAccounting / Finance
LocationMaadi, Cairo, Egypt
Experience3 To 5 Years
Career LevelExperienced (Non-Manager)
EducationBachelor's Degree
Posted22 days ago
