RiseUp Group is hiring on behalf of its multinational client.   Job Summary: The Operations Manager is responsible for the performance of the customer service and warehouse team. The Operations Manager will manage the supervisors in each department and work to streamline processes, manage workloads, and ensure cross-functional collaboration, and operational excellence.   Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.   Responsibilities: Improve the operational systems, processes, facilities and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning Ensuring that CSRs are responding to customers on a timely manner Ensuring that all inbound shipments are received on time Ensuring that all outbound shipments are sent to customers on time Play a significant role in supporting long-term planning, including initiatives geared towards achieving operational excellence Fulfilling Free Zone Authority related requirements (where applicable i.e., UAE and NA) Ensure that the Finance department requests are resolved and communicated in a timely manner to internal and external parties Increase the effectiveness and efficiency by providing support services e.g., proFITs, Expedites, certifications etc., for other internal functions (CS, ES, Sales, and Quality) Handle internal employee complaints in cooperation with HR Assist annual financial audits with requested Sales order and Customer purchase orders Handle customer key accounts and Export licenses Be the contact point between the corporate office and our Company and communicate any and all changes/news introduced from Swagelok corporate Assist in reviewing Project documents Processing ServiceNow and CAPS* Raising basic & Full service expedites Raising Business Cases with Swagelok Corporate** Assisting the team in closing corrective actions Handling complaint logs Conducting direct reports performance reviews (mid-year, interim, and year-end) Drive accountability throughout the organization Sales support – responsible for providing support to Sales teams related to systems issues, pricing, customer service concerns, and other issues Responsible for interviewing and hiring of operational department associates Responsible for providing support to Quality team to help conduct audits and implement quality initiatives Responsible for managing the NOC log*** Responsible for creating and/or supervising the creation of Business partners in SAP B1 Responsible for creating and/or supervising Vendor registration** Making sure teams KPI’s are being met   (*UAE only)  (**UAE and NA only) (***UAE and KSA only)