Provide technical assistance and support for incoming Incidents and issues related to computer systems, software, and hardware.
Respond to Incidents either by email or over the phone
Install and configure routers, switches, and various transmission media
Install, optimize and troubleshoot Local Area and Base Area Networks
Participate in the implementation, installation, and testing of applications software
Maintain confidentiality with regard to the information being processed, stored or accessed by the network
Responds to Customer inquiries concerning systems operation and applications, diagnoses the faced problems
Align preventive maintenance process to avoid the repetition of the incidents
Ability to align Department policies and processes.