Provide first-level technical support for hardware, software, and network issues Respond to user inquiries via phone, email, or ticketing system Install, configure, and maintain computers, printers, and other IT equipment Troubleshoot system and network problems, diagnosing and solving faults Escalate unresolved issues to higher-level support teams Maintain records of issues and solutions in the help desk system Support users with Microsoft Office, email, and operating systems Ensure security and privacy of networks and systems Assist in onboarding new employees (setup accounts, devices, access)