Facilitate the implementation and support of SAP HCM and SF. Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements. Facilitate workshops to collect business requirements. Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients’ needs. • Design, customize, configure, and test HCM & SF. Identify gaps, issues, and work-around solutions. Act as a liaison with clients for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transport as needed for high-priority issues. Document functional designs, test cases, and results. Proactively identify and propose business process and/or system enhancements. Provide consulting services on both new implementations and existing support projects. Act as a liaison between business functions and the technical team. Provide ad-hoc training and user support as required. Work self-directed and independently; may act as a subject matter mentor to more junior memb