Supervise and support IT staff (help desk, technicians, administrators) Monitor and maintain computer systems, servers, and networks Ensure system security, data backups, and disaster recovery plans are in place Troubleshoot hardware, software, and network issues Manage IT projects such as system upgrades, installations, and migrations Develop and enforce IT policies, procedures, and best practices Coordinate with vendors and service providers Track and manage IT inventory and budgets Ensure compliance with company standards and regulatory requirements Provide technical guidance and training to staff