Location: Maadi Technology Park, Cairo, Egypt Reporting To: Team Leader – Operations Working Hours: 9 hours/day (Rotational Shifts) Days Off: 2 days/week (Rotational) Nationality Requirement: Egyptians, Foreigners with Visa and work permits  Job Overview We are looking for a customer-focused and enthusiastic Bilingual French Customer Service Representative to join our Operations team. In this role, you will be responsible for delivering outstanding customer support, resolving inquiries efficiently, and ensuring a positive customer experience. You will play a key role in representing the company and ensuring customer satisfaction through professional communication and problem-solving. Key Responsibilities Handle incoming customer inquiries via phone, email, or chat in a professional manner Provide accurate information about products, services, and policies Identify customer needs and provide appropriate solutions Resolve customer complaints efficiently and effectively Conduct research to troubleshoot and resolve customer issues Maintain accurate records of customer interactions in the system Meet individual and team performance targets and KPIs Ensure customer satisfaction and deliver a positive experience Salary & Benefits Transportation allowance provided Medical insurance Social insurance Performance bonus opportunities Career growth and development opportunities Professional and inclusive work environment