Job Description German Trainer (C1) We are seeking a qualified German Trainer to join our team and take ownership of customer service agent training programs. The ideal candidate will be responsible for delivering high-quality training sessions, improving language proficiency, and enhancing overall performance.   Responsibilities Deliver German language and communication training sessions for agents. Design and update training materials based on business needs. Assess trainees’ performance and track their progress. Provide coaching and continuous support to improve performance. Identify skill gaps and create development plans. Collaborate with Quality and Operations teams to improve overall performance. Conduct refreshers and upskilling sessions.