- Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution - Handle all customer’s inquiries received timely and professionally. - Understanding customers' needs and identifying their problems. - Handle all the contract preparation process. - Respond to all inquiries related to the contract; expected . -  delivery date or any changes/updates to the project phases. - Manage all the after-sales service with the clients. - Prepare all the reports and documentation regarding the clients. - Interact with customers to provide information in response to inquiries, ensure customer satisfaction. To resolve problems by clarifying the customer's complaint  . - determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution. - Update client’s account data on the company database to follow up payment status, review contracted unit updates. - Update client’s records on ERP System to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).