Core Responsibilities 1. Quality Management System (QMS) & Compliance Maintain, update, and audit the company’s QMS in alignment with local and international certifications (e.g., ISO 9001, CE, SASO, and other relevant lighting standards). Serve as the primary point of contact for external regulatory audits, certification bodies, and customer compliance evaluations. Ensure all raw materials, sub-assemblies (like die-cast aluminum housings, high-efficiency optics, and drivers), and finished luminaires comply with performance and safety standards. 2. Factory Operational Quality & In-Process Control Establish rigorous QC protocols across all manufacturing phases, including the Foundry/Die-Casting unit, Paint Shop, LED SMT/Assembly lines, and Electrical Panel fabrication. Oversight of the 3Brothers high-quality testing laboratories to guarantee precision in photometric, environmental, thermal, and stress testing (e.g., IP rating certifications, UV exposure, and heat cycling). Implement robust Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) to minimize manufacturing defects, scrap rates, and rework costs. 3. Supplier Quality Assurance Partner with the Procurement department to evaluate, audit, and approve local and international suppliers for electronic components, LEDs, aluminum ingots, and optics. Define clear Incoming Quality Control (IQC) metrics for arriving components to prevent production bottlenecks. 4. Team Leadership & Continuous Improvement Lead, mentor, and upskill a dedicated team of QA Engineers, QC Inspectors, and Laboratory Technicians across both factories in the 10th of Ramadan City. Drive a culture of "Quality First" through continuous training programs for the factory floor workforce. Lead Lean Manufacturing or Six Sigma initiatives targeted at reducing wastage and maximizing operational yield. 5. Customer Quality Resolution & Analytics Oversee the evaluation of client complaints and product returns; ensure swift resolution and implement preventive measures to prevent reoccurrence. Compile and report weekly/monthly Quality KPIs (e.g., First Pass Yield, Cost of Poor Quality, Customer Return Rates) to senior leadership.