About Us We are a growing service company operating in the fields of facility cleaning, building services, and temporary employment. With over 500 employees across Europe and the Middle East, we stand for quality, efficiency, and reliable customer service. To strengthen our team in Cairo, we are looking for an experienced and motivated leader to join us as a Call Center Supervisor (m/f/d) – responsible for team leadership, scheduling, and process Your Responsibilities Lead, motivate, and organize a team of Teleagents & Calculation staff Supervise and control daily operations in both inbound and outbound activities Plan shifts, distribute tasks, and continuously optimize workflows Monitor target achievement and service quality using clearly defined KPIs Conduct team meetings, training sessions, and coaching Collaborate closely with senior management and the sales department Prepare performance reports and implement improvement measures