Call Center Pharmacist (Medical)
Giza
Experience الخبرة
0 To 4 Years
Career Level المستوى
Entry Level (Junior Level / Fresh Grad)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Customer Service/Support
Medical/Healthcare
Pharmaceutical
Customer Service
Customer Support
Pharmacy
Customer Care
English
Arabic
computer
Computer Skills
Call Center
Job Description الوصف الوظيفي
Responsible for conducting outbound calls to patients to confirm their monthly medication orders, ensuring accuracy, adherence, and timely delivery.
The role involves verifying prescriptions, quantities, delivery details, and addressing any patient inquiries or concerns with a followed script.
Agents are expected to maintain high call quality standards, ensure compliance with healthcare regulations and company policies, and accurately update patient information on the system.
The team plays a critical role in enhancing patient experience, minimizing order errors, and supporting continuity of care.
Additionally, the role includes coordinating with internal teams (pharmacy, operations, and logistics) to resolve discrepancies, follow up on pending confirmations, and ensure smooth order processing and fulfillment.
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Job Overview
CategoryPharmaceutical
LocationGiza
Experience0 To 4 Years
Career LevelEntry Level (Junior Level / Fresh Grad)
EducationBachelor's Degree
Posted1 month ago
