Job Summary: We are looking for a proactive and results-driven After-Sales Customer Service Specialist to manage customer follow-ups, ensure proper maintenance of water filtration systems, and drive filter replacement sales. The role requires strong communication, persuasion skills, and the ability to meet daily targets while maintaining high customer satisfaction.   Key Responsibilities: Conduct daily follow-ups with existing customers to ensure proper usage and performance of water filtration systems. Contact customers to remind and convince them to replace filters based on usage and maintenance schedules. Achieve daily, weekly, and monthly targets for filter replacement and maintenance services. Educate customers on the importance of regular maintenance and its impact on water quality and health. Coordinate with the maintenance team to schedule technician visits. Handle customer concerns, complaints, and service requests professionally. Maintain accurate records of customer interactions and follow-ups. Build long-term relationships with customers to ensure retention and repeat business. Identify upselling opportunities (additional filters, upgrades, maintenance contracts).