Company Information We are a regional assistance company with an international footprint, supporting travelers and clients worldwide through a global network of partners and service providers. With offices across multiple regions, we provide 24/7 travel, medical, and concierge assistance services to customers during times of need. We are seeking a dedicated and customer-focused Case Coordinator to join our team. In this role, you will be the first point of contact for customers requiring medical or travel assistance, ensuring a seamless and high-quality service experience. Job Description Assist customers with travel-related support requests and emergency assistance services. Coordinate travel and concierge arrangements in line with customer benefits and service coverage. Open and follow up on assistance cases for customers traveling abroad. Communicate with service providers, partners, and internal teams to ensure smooth customer support and case handling. Respond to incoming emails and customer requests according to company procedures and service standards. Maintain accurate records and updates for ongoing cases. Support the operations and assistance teams during busy periods when required. Escalate urgent or unresolved issues to senior team members when necessary. Provide written and verbal support to international customers and travelers. Carry out additional customer support and operational tasks as needed. What We Offer Competitive salary package. Performance-based bonuses and incentives. Career growth opportunities within an international organization. Exposure to global operations and international case management. Dynamic and multicultural work environment. Ongoing training and development opportunities.