Summary of Role: We are seeking a Customer Service Specialist with at least 2 years of experience in logistics and shipping. The candidate will be responsible for handling customer interactions, resolving issues efficiently, and ensuring smooth coordination between customers and internal operations. Key Responsibilities: Handle inbound calls and respond to customer inquiries in a clear and professional manner Assist customers with shipment tracking, delivery updates, and order-related issues Manage and resolve customer complaints professionally, ensuring customer satisfaction Follow up on customer cases and ensure timely resolution within agreed SLAs Provide support related to logistics operations, including shipping, returns, and delivery coordination Coordinate with warehouse, logistics, and shipping teams to ensure smooth operations Guide customers on how to use products or services effectively Provide basic technical support and troubleshoot customer issues when needed Maintain accurate records of customer interactions and transactions Communicate with customers in a polite, respectful, and professional manner Handle difficult or upset customers with professionalism and empathy