Customer Service Representative
New Cairo, Cairo, Egypt
Experience الخبرة
15 To 20 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Business Development
Customer Service/Support
Operations/Management
Customer Service
Customer Support
Customer Care
Sales
SAP
Communication
MS Office
CRM
Job Description الوصف الوظيفي
Effectively communicating with Customers/Partners as well as internal stakeholders (Sales team, Supply Chain, etc)
Handling quotations and managing Order handling process from booking to goods delivery
Monitoring payment collection process fulfilment
Helping customers with different inquiries, issues, and requests — always aiming for a great experience
Managing Post Sales activities (claims, returns, etc) with a solution-focused approach
Spotting patterns in customer feedback or internal processes and sharing ideas for improvement
Working closely with your teammates and other departments to share the best practices and knowledge or to resolve issues quickly
Promoting and supporting use of e-commerce solutions
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Job Overview
CategoryR&D / Science
LocationNew Cairo, Cairo, Egypt
Experience15 To 20 Years
Career LevelExperienced (Non-Manager)
EducationBachelor's Degree
Posted2 months ago
