We are looking for an experienced IT Operations Section Head to lead and manage IT infrastructure operations across multiple domains. The role focuses on driving operational excellence, leading cross-functional teams, and ensuring the stability, performance, and security of IT services. The ideal candidate is a strong people manager with solid technical background, capable of organizing workflows, mentoring team members, and aligning IT operations with business needs   Key Responsibilities: Operations & Service Management: Ensure reliable IT service delivery in line with business needs and SLAs Monitor performance and proactively resolve operational issues Team Leadership: Mentor and develop team members, ensuring continuous growth Set clear priorities, KPIs, and accountability across the team Process & Governance: Implement and enhance ITIL-based processes (Incident, Change, Problem Management) Establish structured workflows and improve operational efficiency Infrastructure Oversight: Oversee IT infrastructure including virtualization (VMware), Exchange, and security environments Ensure high availability, scalability, and performance Security & Compliance: Enforce security policies and ensure compliance with standards Work closely with security teams to mitigate risks Monitoring & Continuity: Ensure effective monitoring, backup, and disaster recovery practices Conduct regular reviews and testing Stakeholder Management: Act as the main point of contact for IT operations Provide regular updates and reports to management