Technical Support Engineer
Sheikh Zayed, Giza, Egypt
Experience الخبرة
1 To 2 Years
Career Level المستوى
Entry Level (Junior Level / Fresh Grad)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Customer Service/Support
IT/Software Development
Technical troubleshooting
ERP systems support
Customer service
Problem-solving
Database management
Software installation
Networking fundamentals
Communication skills
Time management
Team collaboration
Job Description الوصف الوظيفي
Troubleshooting and Support:
Diagnose and resolve technical issues related to software, hardware, and network connectivity.
System and Application Testing:
Perform routine testing and evaluation of systems and applications to ensure proper functionality, identify potential issues, and improve overall operational efficiency.
Customer Interaction:
Respond to customer inquiries via phone, email, chat, or remote access tools, providing step-by-step solutions while maintaining a positive and professional demeanor.
Technical Documentation:
Document customer interactions, issues, and resolutions using help desk or ticketing systems.
Collaboration:
Work closely with cross-functional teams to address escalated issues and contribute to product improvement initiatives.
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Job Overview
CategoryR&D / Science
LocationSheikh Zayed, Giza, Egypt
Experience1 To 2 Years
Career LevelEntry Level (Junior Level / Fresh Grad)
EducationBachelor's Degree
Posted25 days ago
