Serve as a subject matter expert in design & design research, and evangelize current trends and patterns for mobile-first design Facilitate collaboration sessions between Engineering, Product, Marketing, Merchandising and UX Coach & mentor team members on all aspects of design – from methodologies to execution Lead the development of personas, user flows and scenarios, goal/task analyses, and other key tools of user-centered design Supports multiple projects in parallel Conduct usability testing and translate findings into product improvements Lead the digital experience design process Provide expertise and thought leadership, best practices recommendations from a human factors perspective, towards overall BMO Digital strategy Work effectively and independently with stakeholders, subject matter experts and users Manage the team’s activities of analysis and process design to create high-quality solutions that provide great experiences. Schedule daily meeting with staff to monitor progress, and weekly meeting with direct manager/Project Manager to share updates.