User Support: Diagnose and resolve daily software, OS (Windows 10/11), and application issues for site engineers and staff. Hardware Troubleshooting: Repair and maintain laptops, desktops, screens, and internal computer components. Printer & Plotter Support: Install, configure, and fix paper jams or connectivity issues for office printers and engineering Plotters. Software Deployment: Install and update essential software (MS Office 365, AutoCAD viewers, PDF tools, and corporate apps). Account Management: Manage user accounts, passwords, and access permissions via Active Directory or Office 365 Admin. Device Setup: Format, configure, and prepare new laptops/desktops for onboarded site employees. Peripheral Troubleshooting: Fix connection and configuration issues for site biometric (fingerprint) machines and local IP cameras.